Since Nashville redrew and eliminated some bus routes on Sept. 29, there’s been a significant hiccup in getting that information into one popular travel app.
WeGo says it has received about 300 customer calls from bus riders seeing outdated information in Google Maps.
Transit agency spokeswoman Amanda Clelland says the hang-up has left some confused riders following the wrong schedule or waiting at inactive bus stops.
“So we’re just trying to work with them to get that up to date, because we know a lot of people rely on Google Maps,” she said. “And we have had a good relationship with them thus far. But right now for whatever reason they’re not able to update it.”
Clelland says WeGo provided its data in advance of the changes. Google has not responded to a request to explain the delay.
Other trip-planning apps are up to date, according to WeGo.
The agency has also been passing out a printed “survival guide” that explains the changes. Officials say a survey found that 18% of local bus riders don’t have access to smartphones.
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